It can sometime be hard for creators to respond to fan criticism. If the creator decides to ignore complaints then they risk losing an audience while also potentially enhancing their work, but if a creator decides to accept complaints and take action upon them they will undoubtedly cause a small fan-base to complain and potentially devalue their original creation. It is a slippery slope that might not have an answer. That is, if you are not the narrator from The Stanley Parable.
In the below video, the pleasantly-sounding narrator from the hit Half-Life 2 mod The Stanley Parable responds to criticism of the mod and successfully remakes it to tailor the experience to the troubled fan who is simply known as Raphael;
Another neat addition to the above video is that the narrator is now accepting questions from anybody and everybody. If you email a question directed at the narrator using the email address of firstname.lastname@example.org, the narrator may-or-may-not answer your question depending on if the narrator sees anything in it.
The release date for The Stanley Parable HD Remix is currently unknown, with the official webpage stating that the game will be released when it is released. As for The Stanley Parable: Mobile Edition, the game is planned to be released for iOS platforms sometime in 2012 with the help of Lonely Pixel Productions.